Frequently Asked Questions

Frequently Asked Questions (FAQs)

We're here to help! If you can't find your question below, call our Box Office at 605-367-6000 or 605-367-7397 during regular business hours to get an answer from one of our representatives.

The mission of the Washington Pavilion is to inspire, educate, entertain and enrich our region by creating opportunities for all to explore and experience the arts and science. Our vision is to be the region’s premier arts and science destination, inspiring lifelong discovery and inclusive experiences.

We have a variety of seasonal hours. Please click here for current hours for the Visual Arts Center, Kirby Science Discovery Center, Leonardo's Cafe and more.

For museum attendees, children age 12 and under must be accompanied by an adult. For performances, all attendees regardless of age must purchase a ticket unless otherwise noted.

First, check your ticket. If you do not have your ticket, check our website by looking through the performance listings. Some performances have pre-show experiences, such as Performance Insights. Or, you can call our Box Office at 605-367-6000.

Prices, dates, times, performers and performances are subject to change. Such changes do not dictate a refund or exchange unless authorized by the producer, promoter or Washington Pavilion Management, Inc. (WPMI)

There is no compensation if a guest misses a performance or cannot attend a future performance.

Special promotions and ticket offers are valid on new purchases only. They are not valid on previously purchases and there are no price adjustments after a sale.

The safety of our guests is our top priority. However, performances are rarely cancelled due to weather. If you are concerned about attending a performance due to inclement weather, please call the Box Office at 605-367-6000. 

Select tickets for WPMI-presented performances may be exchangeable for a fee. If the new ticket is more expensive than the original, the guest is responsible for the difference. Exchanges are not available for discounted/promotional tickets, group tickets or tickets purchased during a presale. No exchanges are allowed on complimentary tickets.

Refunds are available for cancelled performances. For rescheduled performances, guests are welcome to provide their ticket payment as a donation to support the mission of the Washington Pavilion or Orpheum Theater Center, or accept credit in the amount of your purchase to be used towards a future performance. Refunds are only available within 30 days from the issuance of rescheduled performance notification. 

The Washington Pavilion Box Office, washingtonpavilion.org and siouxfallsorpheum.com are the only authorized distributors of tickets for WPMI performances. While tickets purchased through secondary marketplaces and ticket resellers may be valid tickets, WPMI cannot guarantee their authenticity or admission. If tickets are found to be fraudulent, guests risk being denied admission, refunds and/or exchanges. Please use discretion if you decide to purchase tickets through a ticket reseller. Learn more here. 

Each Pavilion Performance Series show holds three performances. We split those performances between the Director, Producer and Agent Series so that all subscribers get equal primary and secondary performances. Do you have a conflict with your designated show date? No problem! Subscribers enjoy FREE ticket exchange between the performances.

View the Mary W. Sommervold Hall and Belbas Theater seating charts here.

The Washington Pavilion Box Office and website are the only authorized distributors of tickets for Washington Pavilion performances. While tickets purchased through secondary marketplaces and ticket resellers may be valid tickets, the Washington Pavilion cannot guarantee their authenticity or admission. If tickets are found to be fraudulent, patrons risk being denied admission, refunds and/or exchanges. Please use discretion if you decide to purchase tickets through a ticket reseller. 

The Washington Pavilion is located in historic downtown Sioux Falls, South Dakota. Our address is 301 S Main Ave. in Sioux Falls, SD. For more on planning your visit, click here

If you bring a child in a stroller, ramps are available outside the Washington Pavilion and elevators are available, including within the museums. Changing tables are available in men's and women's restrooms. A mother's room is located on the south side of our 3rd floor with a changing table and space for nursing/lactation. 

Call our Membership Coordinator at (605) 731-2351 for membership or Development at (605) 731-2377 for donations.

Pavilion Bucks can be redeemed for memberships, performance or concert series subscriptions, and single tickets to performances. They also can be used to purchase Kirby Science Discovery Center, Visual Arts Center and Wells Fargo CineDome admission. Pavilion Bucks can be purchased in any dollar amount and do not expire. To order, click here, call 605-367-6000 or 1-877-927-4728 or visit the Washington Pavilion Box Office in person. Pavilion Bucks can be mailed to the gift giver or recipient; an additional fee may apply. Please allow 7-10 days.

You are more than welcome to take photographs in the Kirby Science Discovery Center and the Visual Arts Center unless otherwise noted. Photographs are allowed in our lobbies, but we request cameras be turned off during a performance as many groups do not allow photography or videography at that time. Please call the Box Office with specific questions at 605-367-6000.