Frequently Asked Questions (FAQs)We're here to help! If you can't find your question below, call our box office at 605-367-6000 or 605-367-7397 during regular business hours to get an answer from one of our representatives.
Q. What is the mission and vision of the Washington Pavilion?A. The mission of the Washington Pavilion is to educate, entertain, inspire, and enrich the community by making arts and science part of our lives.
The vision of the Washington Pavilion is to continue serving as the region’s premier arts, science and cultural institution and a national model for multifaceted, community-supported institutions.
Q. What are the hours of operation?A. We have a variety of seasonal hours. Please click here for current hours for the Visual Arts Center, Kirby Science Discovery Center, Leonardo's Cafe and more.
Q. Are there age limitations?A. Children age 12 and under must be accompanied by an adult.
Q. I have tickets for a show. What time does the performance start?A. First, check your ticket. If you do not have your ticket, check our website by looking through the performance listings. Some performances have pre-show experiences, such as Performance Insights. Or, you can call our Box Office at 605-367-6000.
Q. What's the difference between the Director's and Producer's Pavilion Performance Series?A. Each Pavilion Performance Series show holds two performances. We split those performances between the Director's and Producer's Series so that all subscribers get equal primary and secondary performances. Do you have a conflict with your designated show date? No problem! Subscribers enjoy FREE ticket exchange between the performances.
Q. Do you have a seating chart I can look at before purchasing tickets?A. View the Mary W. Sommervold Hall and Belbas Theater seating charts here.
Q. Can I purchase show tickets from other websites?
A. The Washington Pavilion Box Office and website are the only authorized distributors of tickets for Washington Pavilion performances. While tickets purchased through secondary marketplaces and ticket resellers may be valid tickets, the Washington Pavilion cannot guarantee their authenticity or admission. If tickets are found to be fraudulent, patrons risk being denied admission, refunds and/or exchanges. Please use discretion if you decide to purchase tickets through a ticket reseller.