Ticket Buying Policy

Ticket Buying Policy for Washington Pavilion and Orpheum Theater Performances

Prices, dates, times, performers and performances are subject to change. Such changes do not dictate a refund or exchange unless authorized by the producer, promoter or Washington Pavilion Management, Inc. (WPMI)

There is no compensation if a guest misses a performance or cannot attend a future performance.

Special promotions and ticket offers are valid on new purchases only. They are not valid on previously purchases and there are no price adjustments after a sale.

The safety of our guests is our top priority. However, performances are rarely cancelled due to weather. If you are concerned about attending a performance due to inclement weather, please call the Box Office at 605-367-6000. 

Select tickets for WPMI-presented performances may be exchangeable for a fee. If the new ticket is more expensive than the original, the guest is responsible for the difference. Exchanges are not available for discounted/promotional tickets, group tickets or tickets purchased during a presale. No exchanges are allowed on complimentary tickets.

Refunds are available for cancelled performances. For rescheduled performances, guests are welcome to provide their ticket payment as a donation to support the mission of the Washington Pavilion or Orpheum Theater Center, or accept credit in the amount of your purchase to be used towards a future performance. Refunds are only available within 30 days from the issuance of rescheduled performance notification. 

The Washington Pavilion Box Office, washingtonpavilion.org and siouxfallsorpheum.com are the only authorized distributors of tickets for WPMI performances. While tickets purchased through secondary marketplaces and ticket resellers may be valid tickets, WPMI cannot guarantee their authenticity or admission. If tickets are found to be fraudulent, guests risk being denied admission, refunds and/or exchanges. Please use discretion if you decide to purchase tickets through a ticket reseller. Learn more here.