Ticket Buying Policy

Ticket Buying Policy for 3e encore

The 3e encore Guest Services, 3eencore.com, WashingtonPavilion.org and SiouxfallsOrpheum.com are the only authorized distributors of tickets for our performances. While tickets purchased through secondary marketplaces and ticket resellers may be valid tickets, we cannot guarantee their authenticity or admission. Tickets purchased online outside of the region (SD, MN, IA, NE) may be subject to cancellation. If you are outside of the region and wish to purchase tickets, please contact 3e encore Guest Services at 605-367-6000.
If tickets are found to be fraudulent, guests risk being denied admission, refunds and/or exchanges. Please use discretion if you decide to purchase tickets through a ticket reseller. Prices, dates, times, performers and performances are subject to change. Such changes do not dictate a refund or exchange unless authorized by the producer, promoter or 3e encore.

Exchanges
Select tickets for performances may be exchangeable for a fee. If the new ticket is more expensive than the original, the guest is responsible for the difference. Exchanges are not available for discounted/promotional tickets, group tickets or tickets purchased during a presale. No exchanges are allowed on complimentary tickets.

Refunds
Refunds are available for canceled performances. For rescheduled performances, guests are welcome to provide their ticket payment as a donation to support the mission of the Washington Pavilion or Orpheum Theater Center or accept credit in the amount of your purchase to be used towards future performances. Refunds are only available within 30 days of the issuance of rescheduled performance notification. 
There is no compensation if a guest misses a performance or cannot attend a future performance.

Red Flags When Purchasing Tickets

  • If the URL is NOT “washingtonpavilion.org”, "siouxfallsorpheum.com" or "3eencore.com"
  • If tickets are not on sale yet but are available on these sites.
  • If you are not given a seat number or if you see Orchestra level seats outside of rows A-Y, Mezzanine level seats outside of rows A-R and Balcony level seats outside of rows A-O. 

For the best experience at the best price, guaranteed tickets and access to priority offers for other events, make WashingtonPavilion.org or 3eencore.com your online source for Washington Pavilion and Orpheum Theater Center tickets. 

Weather
The safety of our guests is our top priority. However, performances are rarely canceled due to weather. If you are concerned about attending a performance due to inclement weather, please call Guest Services at 605-367-6000. 

Promotions
Special promotions and ticket offers are valid on new purchases only. They are not valid on previous purchases and there are no price adjustments after a sale.

If in Doubt, Reach Out
If you have purchased tickets from a ticket reseller, please let us know. If anyone is in doubt when buying tickets, please call our 3e encore Guest Services at 605-367-6000 to speak with a representative.